Terms, Privacy, Confidentiality

Welcome to TD Wellbeing. By booking or using our services, you agree to the following Terms of Use. Please read them carefully.

 

1. Who We Are

TD Wellbeing is owned and run by Tracey Davies, Accredited Mental Health Social Worker and sole trader.

Affiliate practitioners may also list on this website. Please note: they run their own diary, systems and practice. They are not my employee or contractor, and TD Wellbeing is not responsible for their services.

 

2. What We Do

I provide professional counselling, coaching, supervision and telehealth services. These services are not suitable for crisis situations or medical emergencies.

If you are in crisis, please call 000, or contact:

Lifeline on 13 11 14

Beyond Blue on 1300 22 4636

 

3. Client Rights

When you use my services, you can expect:

• To be treated with compassion dignity, respect and care

• Safe and professional services in line with AASW Code of Ethics

• Be the driver of your decisions based upon informed choices and options

• Privacy and confidentiality, except where I am legally required to share information (such as risk of harm to self or others, or as ordered by a court)

 

4. Privacy & Confidentiality

I comply with the Privacy Act 1988 and Australian Privacy Principles. Your personal information and health records are kept safe.

Please read the Privacy Policy for more detail.

 

5. Appointments, Fees & Cancellations

Sessions are paid at the time of booking or after the session time.

Cancellation policy:

• You must give at least 24 hours’ notice if you wish to cancel.

• Less than 24 hours’ notice = full session fee charged (or forfeited if prepaid).

• Not attending your session = full fee charged.

• Arriving more than 15 minutes late = session forfeited and full fee charged.

• Outstanding fees must be paid before further sessions can be booked. Repeat offenders may have services withdrawn.

 

6. Telehealth Services

Telehealth sessions use secure video platforms. While every effort is made to protect your privacy, there are limits to technology that are outside my control. By booking, you agree to take responsibility for having a safe, private space and reliable internet.

 

7. Referrals & Rebates

If eligible, you may use Medicare, private health insurance, or NDIS funding. It is your responsibility to check your eligibility and manage claims.

 

8. Independent Affiliate Practitioners

Affiliate practitioners listed on this website are independent. They manage their own bookings, records, and professional responsibilities. TD Wellbeing is not responsible or liable for their services.

 

9. Limits of Liability

I provide services in good faith, using professional standards. However, I cannot guarantee specific outcomes. By using this website or booking a session, you accept that responsibility for decisions rests with you.

 

10. Changes to Terms

These Terms of Use may be updated from time to time. The most recent version will always be published on this website.

 

11. Governing Law

These Terms are governed by the laws of South Australia, Australia.

TD Wellbeing is committed to protecting your privacy. I follow the Privacy Act 1988, the Australian Privacy Principles (APPs), and relevant health records laws.

​

1. What I Collect

I may collect personal and sensitive information such as:

• Your name, date of birth, gender and contact details

• Information about your health, wellbeing, and medical history

• Referral details, reports from other health professionals

• Payment and billing details

• Information collected through intake forms, phone, email, telehealth, or in session

 

2. Why I Collect It

I collect your information to:

• Provide counselling, coaching, and supervision services

• Manage bookings, billing, and administration

• Communicate with other professionals involved in your care (with your consent)

• Meet our legal and professional obligations

 

3. How I Use and Share Information

I will only share your information:

• With your consent

• If required by law (for example, child protection, or a court order)

• If there is a serious risk of harm to you or others

 

4. Security and Retention

Your information is stored securely using password-protected and encrypted systems. Records are retained as required by law (7 years or until age 25 for children) and securely destroyed when no longer needed.

​

5. Access and Correction

You may request access to your information or ask for corrections if details are inaccurate. Please contact us in writing.

​

6. Data Breaches

If your data is compromised in a way that may cause serious harm, we will notify you and the Office of the Australian Information Commissioner.

​

7. Cookies and Website Use

My website and website host Wix, use cookies or analytics to improve your experience. This data is anonymous and not used to personally identify you.

 

8. Complaints about Privacy

If you have questions or believe that your privacy has been breached, please contact:

Tracey Davies,

TD Wellbeing, PO Box 835, Port Pirie, SA 5540

Email: TD Wellbeing@gmail.com  | Phone: 0498 393 972

If unresolved, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Your privacy and confidentiality are very important to us.

 

1. What You Can Expect

• Information you share in counselling, coaching or supervision sessions is kept private.

• Notes and records are stored securely and are only accessed by your practitioner.

• We will not share your information without your consent.

 

2. Limits to Confidentiality

There are a few situations where we may need to share information without your consent:

• If there is a serious risk of harm to you or others

• If we are legally required (for example, child protection or a court order)

• If disclosure is necessary to protect public safety

 

3. Telehealth and Confidentiality

If you use telehealth, we recommend you choose a private, safe space where you cannot be overheard. Your clinician will confirm your identity and location at the start of each session.

 

4. Affiliate Practitioners

Affiliate practitioners listed on the TD Wellbeing website manage their own bookings, records, and confidentiality processes. TD Wellbeing is not responsible for their services.

 

5. Questions

If you have questions or concerns about privacy, please contact:

Tracey Davies, TD Wellbeing

Email: TDWellbeing@gmail.com  | Phone: 0498 393 972

I value your time and commitment to the work we do together, and I also want to ensure appointments are available to those who need them. For this reason, I have a cancellation policy in place.

• Appointments can be rescheduled or cancelled with at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice, or missed appointments without notice, will be charged the full session fee.

• If you do not arrive for your appointment, I will wait up to 15 minutes. After this time, the session will be considered a no-show and the full session fee will apply.

• This policy allows me to offer your time to someone else on the waiting list and ensures the sustainability of my practice.

• If I ever need to cancel or reschedule, I will provide as much notice as possible and arrange an alternative appointment.

Thank you for your understanding and cooperation